{ eTOM with Ease }

The TM Forum standards such as eTOM overlap and complement the ITIL and ISO standards covered above. What is eTOM?

eTOM – the Enhanced Telecom Operations map – is part of Frameworx, a suite of standards from the TM Forum that provide the blueprint for efficient business operations.

The business process framework is a multi-level hierarchy of business processes required to run a service-focused business.

Frameworx also includes an Information Framework (SID), Application Framework (TAM) and an integration framework.

The following bullets describe the high level functionality covered by CodeMettle NSO.

  • Service Assurance – assuring the Availability, Performance, and Security of mission-critical end-to-end services
  • Fault and event management – fully aligned to business services, comprehensive and intelligent event correlation and service impact/root cause identification
  • Performance management – delivering end-to-end monitoring, measurement, and reporting of network service performance
  • Probe monitoring – full integration with multiple probes and third party monitoring tools
  • Quality of service (QoS) management – using advanced metrics and business intelligence, delivering meaningful QoS and business-relevant KPIs
  • Network and service testing – automated proactive monitoring and testing to assure services and prevent outages and threats
  • Network traffic management – monitoring, reporting and orchestration to make dynamic changes based on traffic, bandwidth, usage, capacity and other constraints
  • Customer experience management – empowering monitoring and reporting to assure end-user-experience (EuE) and meet SLAs
  • Service level agreement (SLA) monitoring – business-relevant, service-based SLAs and reporting
  • Trouble ticket management – full integration to ITSM/ticketing (Incident, Problem, Change), BSS/OSS, and ERP
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