The Federal Aviation Administration (FAA) is responsible for arguably one of the most critical networks in the world, being responsible for the real-time safety of thousands of flights and millions of passengers. Their challenge was to be able to monitor, manage, and control >70 unmanned remote earth station sites that run equipment responsible for complex services and intricate message routing that must maintain absolute high availability and cannot go down. The CodeMettle NSO solution’s ability to re-route traffic if a link fails with full restoration and zero data loss delivered exactly what was needed. In addition, due to the remote nature of the sites, the FAA required a better way to maintain and update equipment in the field, without costly site visits and requiring highly trained personnel. CodeMettle NSO’s ability to provide pre-configured Service Provisioning Plans (SPP) via a saved file on a USB allows their main engineers design workflows and then hand them off to untrained staff and launch when ready.
Starz Networks is a leading provider of premium subscription video programming through the flagship STARZ and ENCORE pay TV networks which showcase premium original programming and movies to US. Multichannel and video distributors, including cable operators, satellite television providers, and telecommunications companies. They serve over 57 million subscribers, making them the largest pair of premium flagship channels in the U.S. In their case, their network IS their business, requiring 100% uptime to ensure customers can watch their shows anytime and anywhere. Starz carefully chose CodeMettle NSO to monitor, manage, and protect their mission-critical services. They leveraged CodeMettle NSO’s unique Autonomous Service Discovery (ASD), Service Topology Mapping (STM) and Service Flow Mapping (SFM) capabilities to discover and manage end-to-end services (including complex redundant circuits) and also leverage CodeMettle NSO features Root Cause Pinpoint (RCP) to only alarm on service-affecting events and show root cause for rapid remediation.
DIRECTV is one of the world’s leading providers of digital television entertainment services delivering a premium video experience through state-of-the-art technology, unmatched programming, and industry leading customer service to more than 32 million customers in the U.S. and Latin America. When DirecTV needed a unique solution to drive down support costs for handling millions of subscriber support calls, they turned to CodeMettle. Our network engineering experts were able to create a unique interface and integration with their Virtual Product Library (VPL), enabling their call center agents to take control of subscriber IRD/set top box, push video, and guide users though live troubleshooting steps. DirecTV saves millions of dollars and achieves industry-leading customer satisfaction leveraging CodeMettle technology.
Encompass Digital Media owns and operates state-of-the-art, broadcast facilities throughout the United States, Latin America, United Kingdom and Asia. The company’s mission-critical, media services provide broadcasters, cable networks, corporations and government entities with customized solutions for the management and distribution of content. When Encompass sought to create a unified NMS to dynamically manage, monitor, and control satellite space segments, resell carriers and bandwidth to its customers, they chose CodeMettle NSO.
AT&T is one of the largest, most recognized, global telecommunications carriers in the world. They found themselves with legacy NMS tools that couldn’t provide real-time monitoring, carrier monitoring, or bandwidth-on-demand capabilities. After extensive evaluation of available tools, they selected CodeMettle NSO as their next-generation network management and control system. They aim to fully automate and orchestrate network and service management operations, driving down support costs while improving reliability and performance.
Verizon operates America’s largest 4G LTE network and most reliable 3G network. They provide converged communications, information and entertainment services over America’s most advanced fiber-optic network, and deliver integrated business solutions to customers in more than 150 countries. When Verizon sought a solution that could provision, configure, control, monitor, and manage a wide variety of network infrastructure from a single dashboard, they deployed CodeMettle NSO.
MSTelcom is Angola’s main public service operator, supplying internet, broadband, and telecommunications to residential and business customers throughout the country. When MSTelcom sought a comprehensive NMS to power their new IP-MPLS-based network, they selected the CodeMettle NSO platform. Their implementation provides multi-tenancy site-specific command and control, as well as customized dashboards for each customer that are role & entitlement controlled.